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Nawiri AI  ·  Enrollment Follow-Up & Fee Reminders

Every course enquiry answered same day, every fee reminder sent on time

Drop in this intake cycle's enquiries. Every one gets an instant reply, a timed follow-up if they go quiet, and a fee reminder before the deadline, not after it. WhatsApp-first, so it works on the phone a prospective student already has.

01 The gap

A slow reply is a lost enrollment

Same intake cycle, same 42 enquiries. What changes is whether anyone replies before the prospective student enrolls somewhere else.

This Intake Cycle
CourseCertificate in Project Management (NITA-Accredited)
Next intake6 October 2026
Enquiries this cycle42
Course feeKES 45,000 (KES 15,000 deposit, balance in installments)
Enquiry via WhatsApp, Tue 2:14pm, "what's the fee and when's the next intake?" No reply sent that day.
Admin follows up Thursday, three days later. Prospective student already enrolled elsewhere.
Fee deposit deadline passes with no reminder sent. A confirmed seat goes unfilled.
23 of 42 enquiries went cold, no reply within 5 days
Day 0
Instant reply
Course outline, NITA accreditation, next intake date, and fee structure sent within a minute, day or night.
Day 2
Quiet-enquiry nudge
No reply yet? A short follow-up goes out on its own, no admin has to remember to chase.
Day 5
Fee & payment plan reminder
Deposit amount, balance schedule, and payment options sent again, ahead of the deadline.
Day 7
Seat-reservation deadline alert
"3 seats left for the October intake", sent once, only to enquiries that haven't yet paid a deposit.
40 of 42 enquiries replied to within a minute, 24 fees confirmed on time
02 Nothing goes cold

Every enquiry tracked, until it's resolved

Not a wall of unread chats, a queue. Routine reminders send themselves, anything unusual waits for you.

J. WanjiruCertificate in Project Management6 days since first contact, no reply yet
B. OtienoDiploma in Supply Chain ManagementDeposit due in 2 days
C. MwangiCertificate in Digital MarketingDeposit confirmed 2 days ago
Fees confirmed
S. KiplangatCertificate in Project ManagementRequested a partial fee waiver
Needs your call
A. NabwireDiploma in Human Resource ManagementSeat-reservation deadline is tomorrow
03 Behind the scenes

Every intake cycle, tracked the same way

Not just this cohort, every course and every intake moving through the institute gets the same instant reply, follow-up, and fee-reminder treatment.

This intake cycle, illustrative example of what your dashboard would show

Enquiries · 42 Replied within a minute · 40 Enrolled · 27 Fees confirmed on time · 24
95%
Replied within a minute
+145%
Enrollment vs. manual baseline (11)

On-time fee collection rate by week, illustrative example, not live data

Wk 1 Wk 2 Wk 3 Wk 4 Wk 5 Wk 6
95%
On-time collection, Wk 6
+43pts
vs. Wk 1
04 Escalation, not autopilot

Reminders send themselves, money decisions don't

Routine reminders and confirmations are trusted to send on their own. Anything touching a fee waiver, refund, or withdrawal always comes back to you.

Fee waivers & scholarship requests14 flagged this intake · 0 auto-approved, ever
Always escalated
Withdrawal & refund requests6 flagged this intake · always routed to you directly
Always escalated
Standard reminders & confirmations168 sent this intake · 0 ever needed a correction
Auto-sent
01

Every enquiry answered same day

Course info, accreditation, intake dates, and fees sent within a minute of the first message, day or night, no enquiry sits unread.

02

Fee reminders sent before the deadline

Deposit and balance reminders go out automatically, on a schedule, not after a seat has already been lost to a missed date.

03

Weekly enrollment & collection reporting

Every intake cycle tracked the same way, no spreadsheet reconciliation, no chasing admin staff for a status update.